TripActions Trust and Transparency

Our latest customer stats, security, compliance, legal and privacy information
TripActions Product Screenshot - Easily set up a high performance travel program

Our Philosophy on Trust and Transparency

We believe that you, our customers and travelers, deserve a voice in our efforts to continuously improve your travel experience. And we work to earn your trust by being transparent about our efforts and performance. Read on for the facts about our ongoing efforts to ensure Privacy, Security and Compliance.

Current TripActions Stats

Net Promoter Score
October 2019
0
+4%
8 out of 10
NPS Data
Customer Satisfaction
Week of 11/4/2019
0
%
no change
Customer Satisfaction
Support Response
Week of 11/4/2019
Support Calls
0
%
+1%
Support Chat
0
%
+3%
Based on a response time of 60 seconds.
Calls
Chat
Average Hotel Savings
October 2019
0
+4%
%
Hotel Savings
Average Time to Book
Week of 11/4/2019
0.00
minutes
+9.5%
Time to Book
Average Speed to Answer
Week of 11/4/2019
Support Calls
0.00
s
-3s
Support Chat
0.00
s
-9s
Calls
Chat

Information Security

From login to logout, we employ leading security practices and tools to secure your information. Data is encrypted in flight and at rest, and protected by multi-layered security in the AWS cloud. We believe in Security by Design, and we’ve architected our app to the specs of the AWS standardized architecture for PCI-DSS.

Compliance

We are frequently evaluated by independent experts for compliance with leading data protection regulations and standards. We are certified compliant with PCI-DSS and the Privacy Shield Framework, we’re underway with our SOC 2 attestation, and ISO 27001 is next. Our policies and procedures put compliance with GDPR and data protection regulations around the world as a top priority.

Privacy

We work every day to earn and keep your trust by protecting the privacy of the personal and travel information you entrust to us. We’re clear your data is your data, and we use it only to improve your travel experience. Questions? Hit us up at our Privacy inbox.