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May 4, 2020

Business Travel News for the Week: May 4

Samantha Shankman

Insights & TrendsReturn to blog

There’s a buzz throughout the industry, an undercurrent of excitement and hope, as lockdown restrictions ease and leaders from airline executives to travel managers lay out their plans for resuming business travel safely.

Last week the TripActions podcast explored how travel managers are preparing for the business travel recovery. The TripActions Community discussedd what the future of travel will look like from airport check-in to meetings and events. TripActions also introduced the cancellations and loyalty tracker to keep track of changes in travel policy.

But, what we’re most excited about is the new TripActions Business Travel Resource Center, which is designed to help our community stay informed and bring together the resources they need to plan and pivot for today’s challenges. It will be critically important every day moving forward.

As we look ahead, it is important to stay on top of the data and official information sources. It will be important to remain engaged with colleagues, partners, suppliers, and employers to ensure that plans are in place that align across the board. But we’re so excited to start.

For the most accurate and up-to-date information on the evolving situation, please look to the WHO Situation Reports and CDC. You can also find the latest on the TripActions Community and within the coronavirus report in the TripActions Admin Dashboard.

You can check out past weekly news roundups here. Now, here’s the top news of the week:

Hotels Using Virtual Tours to Woo Corp Travel Managers [Skift]

Hotels are now offering site visits to travel managers and meeting planners with some hoteliers predicting a jump in corporate demand for 2021. Some hotels are going so far as to offer tours adapted for virtual reality. This is just one example of how challenges drive innovation and could shift how we manage corporate travel in the future.

Hilton Unveils New Cleaning Program, Partnerships [Business Travel News]

Hotels and rental companies are introducing new cleaning and disinfection protocols. Hilton’s CleanStay program will be rolled out to all properties worldwide and are clearly explained to boost customer confidence as lockdown restrictions ease. The American Hotel & Lodging Association is also establishing industry-wide hotel cleaning standards to standardize best practices.

We’ve talked about how the business hotel experience will change for a safer future in the TripActions Community with leaders across the industry sharing their perspectives.

Coronavirus Will Reshape the Airport Experience of the Future [PhocusWire]

The existing travel process is being challenged to address its current short-comings and, in an effort to make air travel safe for all, new solutions will be given a chance. It might mean that passengers are screened before arriving at the airport or airport operations become decentralized to avoid queues. This interesting report predicts touchless cabins and check-in are in our future. We’re looking forward to a more seamless experience moving forward.

The New Flight Etiquette [USA Today]

Not only will the airport experience change, but industry leaders are now talking about how to make the in-flight experience as safe as possible. JetBlue stepped forward as the first U.S. airline to mandate that flyers wear masks onboard. While airlines started by mandating that all employees — pilots and flight attendants — wear masks in airports and in-flight, it is likely that we’ll see more regulations around passenger behavior as well. Some airlines will provide face masks and hand sanitizers to guests rather than expect them to carry it onboard.

For more news and actionable insights from the business travel community, subscribe to Open for Business: A Corporate T&E Podcast Powered by TripActions on your favorite podcast platform.

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