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Feb 5, 2020

Business Travel’s Biggest Problem & How to Fix It

Samantha Shankman

Insights & TrendsReturn to blog

Communication is one of the most challenging parts of effective business, negotiation, and organization -- and business travel is no exception. Because of that universal challenge, TripActions has dedicated itself to creating the smoothest, fastest proactive communication tool for business travelers, travel managers, and travel agents possible.

But, let’s start at the beginning.

According to [The State of Business Travel 2020]( in which TripActions partnered with Skift to interview thousands of business travelers and corporate travel managers around the world, all respondents agreed that flight delays and cancellations are the most common issue they face.

The next most common issues were flight delays and paying for travel expenses with a personal card.

TripActions State of Business Travel

While the TripActions team cannot control the skies and surrender to the reality of flight disruptions, we do have the power over what happens next -- the proactive communication that resolves these issues as easily as possible.

When examining the methods that corporate travel managers and business travelers want to use to communicate, 37 percent said their preferred interaction mode was chat.

That’s where our 24/7 365 travel agents step in with live support. Using machine learning technology, our travel agents are aware of flight disruptions as soon as they happen and can begin proactively researching alternatives for the business traveler.

As of January 2020, all calls and chats to our support team were answered within 45-49 seconds, according to our live Trust & Transparency dashboard.

The value that TripActions brings is pairing the best corporate travel management technology with the best travel agency support to deliver the best experience in business travel for our users. Our level of service, backed by smart technology, effectively takes business travel’s biggest headache… and eliminates it.

The ability to pick a platform with a diverse but always-on approach to support is what can make the difference between solving or perpetuating headaches for travelers while out on the road.

“It is this realm of handling problems where the corporate travel manager’s decision about which travel platform to use becomes a critical factor. Pick the right tool, and employees are empowered with the communication tools and support to resolve problems in real-time. But if they decide to use no solution, or a solution with minimal support options, the company itself may end up shouldering much of the burden,” explains the Skift Report.

Live Support When You Need It, How You Want It

A quarter of respondents said that “lack of support for fixing problems while traveling” was the most common issue they faced during business travel, which is not surprising given the gap between how well business travelers and corporate travel managers believe their existing tools assist in these situations.

Sixty percent of business travelers from companies using TripActions either strongly agreed or agreed that their corporate travel solution (TripActions) “does a good job taking care of them while on trip,” versus just 36 percent from the non-TripActions group who felt similarly.

Business travelers using TripActions indicated they were more satisfied with the support they received than those using other solutions.

Travel managers can be reassured that there are tools today that assist travelers while giving travel managers visibility into common issues.

In the past, companies struggled to reconcile the often contradictory demands of traveling employees with the cost and policy goals of their company. The future of business travel will focus on convenience and choice. By putting the needs of travelers first and foremost, travel managers will see high platform adoption so that their companies benefit from the resulting spend visibility, savings, and ability to fulfill duty of care.

Happy travelers means high adoption, which brings full spend visibility and control for companies. Ultimately, happy travelers make for happy, thriving customers and companies, as well. All of this is done in alignment and partnership with suppliers and airlines. It is the ultimate win-win-win.

Download the Skift Report: The State of Business Travel 2020 to learn more about the win- win-win that’s finally available to the people who manage travel.

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