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Jan 27, 2020

Top Business Travel News to Read This Week

Samantha Shankman

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We’ve had a productive start to the year with enough news to fill any industry trade.

For starters, we announced that TripActions has officially landed in Europe, and as part of that announcement that Lufthansa made a minority investment in TripActions as our first strategic investor. Their investment is only their fourth in a tech company, reinforcing the unique value, innovation and capabilities TripActions brings to Europe.

We also officially welcomed Carlos Delatorre to the TripActions team as Chief Revenue Officer (CRO). With nearly 25 years of experience leading global, high performance sales, customer success, professional services, and operations organizations to scale hyper-growth tech companies, he’s already hit the ground running, engaging with customers, prospects and team members.

TripActions Co-founder and CEO Ariel Cohen shared his thoughts on the future of travel as part of a Digital-Life-Design panel with other leaders in travel and transport tech in Germany. TripActions CMO Meagen Eisenberg sat down with The Breakout Growth Podcast diving into details on how TripActions, and its marketing team, are scaling quick. She also shared a more personal look back on her first year with the company in a LinkedIn post.

We also celebrated the Chinese New Year with our customers and partners across social media, wishing peace and prosperity in the coming Year of the Rat.

In the broader industry, the tectonic shifts that TripActions anticipated are coming to fruition with legacy brands seriously considering how to stay relevant in a modern world, unexpected partnerships between travel and tech brands forging for a more frictionless future, and predictions on which parts of corporate travel will see the most disruption in the year ahead.

You can check out all of our weekly news roundups here. Now, here’s the top news of the week:

Hipmunk Co-Founders Spurned by SAP Concur in Attempt to Buy Back the Company [Skift]

For those following the Hipmunk/SAP Concur news, more details emerged about its abrupt shutdown 4 years after SAP Concur acquired the company. According to Skift, Hipmunk’s founders attempted to buy back the company from SAP Concur to no avail. While it is never easy seeing another disruptor in corporate travel retire, we have good news for former clients of Concur Hipmunk: TripActions is open for business.

For small and medium businesses, Concur Hipmunk was a unique solution: it provided a thoughtful user experience, simple and easy bookings and the support of a corporate travel giant. The good news is that businesses looking to replicate and improve upon that experience have a better place to turn. Founded in the same neighborhood as The Hipmunk, TripActions combines the best corporate travel technology with best-in-class travel agency service to deliver an unmatched experience in business travel.

Business Travelers are 25% More Likely to be Satisfied with their Career [TravelDailyNews]

Americans took more than 460 million domestic work trips in 2018 and the conversation among them is often turned to best practices for balancing wellness, work, family, and fun. A recent survey, however, found that business travelers consider themselves more successful in their career. Nearly 50% of business travelers say they’re more focused while away and more than 1 in 3 are more productive.

The Future of Travel Experience: Digital Overhaul from Air to Rail [PhocusWire]

In this Future of Travel Experience column, founding CEO of Orbitz Jeffrey Katz talks to Amtrak CEO and former Delta CEO Richard Anderson who champions a frictionless mobile experience and where he sees the most opportunity for the travel industry to grow.

The 2020 Innovators in Travel and Hospitality: Winter Edition [Skift]

To end this week’s review on a high note, take a look at Skift contributor Colin Nagy’s bi-annual report in which he canvases smart minds from hospitality and assembles his notes from personal experiences to recognize the brands, people, and places standing out far above the crowd. It is a mix of business and leisure experiences -- and the operators who make turn business into pleasure. Threaded throughout are some interesting currents to watch in 2020: the continued rise of female general managers, smarter and more creative approaches to sustainability, and the evergreen topic of removing friction from the customer experience in new ways.

Lufthansa Groups Lands Lufthansa Group and Sabre as New Customers [TechCrunch]

Sabre and Lufthansa Group are now working with Google’s cloud to simplify their infrastructure. Sabre signed a 10-year contract with Google to move its IT infrastructure to Google Cloud and utilize Google’s data analytics tools while Lufthansa is working with Google Cloud to build a new operations platform that will help to better manage irregular operations. By merging data including crew scheduling and aircraft replacement and maintenance, Google will use artificial intelligence to suggest scenarios to manage through extreme weather and other operational interruptions.

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