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January 23, 2020

Travel Alert: Coronavirus

The TripActions Team
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The coronavirus continues to impact business travel globally.

Coronavirus Update (Fri., Feb 14, 2020, 2:40pm PST)

Additional Country-wide Travel Bans and Restrictions

In response to the coronavirus outbreak, over 60 countries have implemented immigration restrictions to help contain the virus globally. The scope of restrictions vary from country to country, and a list by the consular department of China’s foreign affairs ministry divides these restrictions into three main categories. Category I restrictions are the most strict, and ban entry to all Chinese nationals and foreign nationals who have been in China in the last 14 days. Countries within this category are the United States, Australia, Singapore, Russia and North Korea. Category II restrictions apply only to travelers who have been to Hubei while Category III restrictions include border health checks, health declaration requirements and screening measures.

If you have upcoming international travel, please check with the country’s government for possible travel restrictions applicable to you.

Airline Cancellations and Waivers

Since the coronavirus was declared a global emergency, airlines continue to issue waiver codes and cancel or change flights into surrounding areas in China in an attempt to contain the virus. This week, some airlines began extending waiver code expirations through to the end of April. Please contact TripActions travel agents, available 24/7, should you wish to enquire whether your flight booking has an applicable change or cancel waiver.


Coronavirus Update (Tue., Feb 4, 2020, 10:00am PST)

Returning Flights from China to the U.S. Rerouted to 1 of 11 Airports

All returning flights from China to the U.S. are being rerouted to one of eleven major airports in an effort to mitigate risk and contain the spread of the coronavirus. Travelers are being rerouted at no cost. Below is the list of airports where flights from China to the U.S. are being rerouted.

  • Chicago O’Hare International Airport (ORD), Illinois
  • Dallas/Fort Worth International Airport (DFW), Texas
  • Daniel K. Inouye International Airport (HNL), Hawaii
  • Detroit Metropolitan Airport (DTW), Michigan
  • Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
  • John F. Kennedy International Airport (JFK), New York
  • Los Angeles International Airport, (LAX), California
  • Newark Liberty International Airport (EWR), New Jersey
  • San Francisco International Airport (SFO), California
  • Seattle-Tacoma International Airport (SEA), Washington
  • Washington-Dulles International Airport (IAD), Virginia

More information can be found here and is summarized below:

  • CBP and airlines are working together to identify and rebook any passengers that require re-routing. Travelers showing symptoms of the virus should be prepared for the possibility of prolonged delay to avoid spreading the infection.
  • American air travelers that have been to China in the last 14 days will be routed through one of the above airports and be required to undergo enhanced health screenings.
  • Any individual traveling from Hubei Province, China or other areas of the mainland who’s showing symptoms associated with coronavirus will be screened and required to be quarantined at a nearby medical facility.
  • Any individual who spent time in China, but outside the Hubei province, who shows no symptoms following a health screening will be re-booked to their destination and asked to “self-quarantine” at their home.
  • Travelers may also be routed through one of these eleven airports if it is discovered mid-flight that someone else on their flight has been in China in the last 14 days.

Airline Cancellations and Waivers

Since the coronavirus was declared a global emergency, airlines continue to issue waiver codes and cancel or change flights into surrounding areas in China in an attempt to contain the virus. Please contact TripActions travel agents, available 24/7, should you wish to enquire whether your flight booking has an applicable change or cancel waiver.

Additional Country-wide Travel Bans

Countries continue to follow the U.S. government’s actions by banning the entry of foreign nationals who have traveled within China. The Czech Republic, the Maldives, Iraq, and effective February 7th, Taiwan, are some of the countries that have taken similar action.

We are continuing to monitor this situation closely and will provide updates accordingly within this blog. If you or your travelers have any questions related to this issue, please contact us via chat in app or reach out to [email protected].


Coronavirus Update (Fri., Jan 31, 2020, 2:40pm PST)

The US government announced today that effective February 2, 2020, there would be a ban on any foreign national who has traveled within China in the last 14 days from entering the United States. Those returning from Hubei province will be required to be quarantined for two weeks before being allowed to enter the country. Others returning from elsewhere in China will be allowed to self-monitor their condition for a similar period. The US will also begin funnelling all flights to the US from China to seven major airports where passengers can be screened for illness. The administration declared the coronavirus a US public health emergency Friday, January 31, 2020.


Coronavirus Update (Thu., Jan 30, 2020, 3:30pm PST)

As of Thursday, Jan. 30, the World Health Organization has declared the coronavirus as a global health emergency. This is an upgrade in severity from previous days as the outbreak has spread outside of China, where it originated in the city of Wuhan.

The number of confirmed cases has risen to more than 8,000, with Chinese officials reporting 171 deaths total. In the U.S., there have been six confirmed cases. Roughly 200 Americans were evacuated from Wuhan and arrived in Los Angeles, California on Wednesday afternoon. On Thursday, U.S. health officials confirmed the first case in which the virus spread from person to person within the states.

Infections have also been confirmed in Canada, Cambodia, France, Hong Kong, India, Japan, Nepal, Singapore, Sri Lanka, Taiwan, the United Arab Emirates, and Vietnam.

We are proactively reaching out directly to any TripActions travelers impacted by any flight disruptions to offer help on adjusting their travel bookings.

We will continue to monitor this situation closely and provide updates accordingly within this blog. If you or your travelers have any questions related to this issue, please reach out to [email protected].


Coronavirus Update (Wed., Jan 29, 2020, 9:25am PST)

The Coronavirus continues to have an impact on worldwide travel as the virus continues to spread across China with cases now reported in at least 16 countries globally. To date, at least 130 people have died and the number of confirmed cases has reached nearly 6,000, according to Chinese officials.

The United States has since expanded the screening of travelers arriving from Wuhan and several airlines have suspended flights and are providing waivers for flights to and from China and Japan. As a reminder, airline waivers allow a traveler to change to alternate flights without paying a change fee, subject to terms specific to the airline.

Airlines that have issued waivers for Wuhan related travel to date are below. Should you wish to apply a waiver code, please reach out to our 24/7 support agents.

  • Air Canada
  • Air China
  • American Airlines
  • Austrian Airlines
  • British Airways
  • Cathay
  • Delta Air Lines
  • Hainan Airlines
  • Lufthansa
  • Qantas
  • Shanghai Airlines
  • SWISS
  • United Airlines

We are proactively reaching out directly to any TripActions travelers impacted by any flight suspensions to offer help on adjusting their travel bookings.

We are continuing to monitor this situation closely and will provide updates accordingly within this blog. If you or your travelers have any questions related to this issue, please reach out to [email protected].


Coronavirus Update (Mon., Jan 27, 2020, 9:36am PST)

China is extending the Lunar New Year holiday for three days and enforcing strict containment measures in an attempt to curb the spread of a new coronavirus that has killed 81 people and infected more than 2,700.

More than 56 million people in nearly 20 cities, including Wuhan, the capital of Hubei province where the virus originated, have been affected by travel restrictions. The travel restrictions have been introduced to help contain further transmission of the disease as hundreds of millions of individuals travel during the Lunar New Year celebrations.

We have proactively reached out directly to any TripActions travelers impacted by any flight suspensions to help adjust their travel bookings.

We will continue to monitor this situation closely and will provide updates here on our blog. If you or your travelers have any questions related to this issue, please reach out to [email protected].


Coronavirus Update (Fri., Jan 24, 2020, 9:33am PST)

China has widened its travel restrictions in the Hubei province — the epicenter of the coronavirus outbreak — as the death toll has climbed to 26. TripActions has contacted individual travelers who are impacted directly by these travel restrictions and has notified all travel managers. If you have any questions please contact TripActions support via Chat.

Sources say that the travel restrictions are affecting ~20 million people across ten cities, including the Hubei province capital, Wuhan, where the virus emerged. The cities currently impacted are Wuhan, Ezhou, Huanggang, Chibi, Xiantao, Zhijiang, Qianjiang, Huangshi, Xianning, and Yichang.

If you or your travelers have any questions related to this issue, please reach out to [email protected].


(Thu., Jan 23, 2020, 11:06am PST)

Authorities in Wuhan, a Chinese city of nearly 11 million people, have shut down public transport in an effort to stifle an outbreak of a new strain of virus known as 2019-nCoV or “Coronavirus.” Travelers are urged to halt and cancel travel in and out of airports in Wuhan, Huanggang, Ezhou, Chibi, and Zhijiang.

Airlines have been proactively issuing waivers and suspending flights in and out of this region. We expect the number of impacted cities may increase and these measures will escalate.. The TripActions team has already proactively reached out to any travelers with bookings in or out of these regions to help them adjust their travel accordingly.

Coronavirus manifests as an infection of the lungs and symptoms start with a fever and cough, progressing into shortness of breath and/or difficulty breathing. In some cases, the virus can lead to illnesses including pneumonia and bronchitis.

If you recently traveled to any of the affected areas and became sick with a fever or cough, seek medical care immediately and inform medical staff about your recent travel. If you are already in an affected area, avoid contact with other people, outdoor markets selling animal products, or products that come from animals including raw meat.

We are continuing to monitor this situation closely, proactively reaching out to support travelers whose travel may be impacted, and will provide real-time updates here on the TripActions blog.

If you or your travelers have any questions related to this issue, please reach out to [email protected].

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