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Sep 8, 2020

TripActions Academy: A Modern View on Closed User Group Rates

Samantha Shankman

Insights & TrendsReturn to blog

Veterans of the travel industry will be familiar with the term CUGs or Closed User Group rates that many TMCs provide to travelers. The traditional architecture of corporate travel leaned heavily on platform managers to locate and identify CUG rates as a function of supplier relationships, a painstaking process that added complexity and time to the process of saving on travel. Digital platforms and technology have changed that formula.

In TripActions Academy Course 14, we look at the modern approach to Closed User Group rates and how relevant travel management platforms can draw inventory from a variety of sources to provide richer inventory and deeper cost savings.

What is the TripActions Academy? It is a free series of courses that corporate travel program managers can take to strengthen their foundation of corporate travel and expense management skills, learn best practices, and bring new focus to their organization’s corporate T&E program. Our goal is to provide access to anyone and everyone that wants a high-level overview of corporate travel and expense fundamentals and user- and technology-first programs, policies, and tech.

Course 14

TripActions Academy Course 14 explores what Closed User Group rates are and how they’ve evolved through the decades. We highlight the pros and cons of CUGs, how the economy impacts inventory selection, and the unique approach that TripActions takes to best serve its enterprises and their travelers.

The following sections are included in Course 14:

  • 14.1 Definition of CUGs
  • 14.2 History of CUGs
  • 14.3 Inventory Overview and How CUGs are Incorporated
  • 14.4 Upside and Downside of CUGs
  • 14.5 How the Economy Affects Inventory Selection

TripActions has revolutionized the corporate travel and payments space by building a better booking experience and empowering travelers to make their own decisions while staying in policy. The breadth and depth of our inventory is a direct result of our close direct relationships with suppliers. Through these relationships, we’re able to provide everyone from travel managers, business travelers, and even suppliers with a different kind of experience. If you’re interested in diving deeper into specialized rates and the TripActions difference, listen to the Open for Business episode on corporate negotiated rates.

Join us today in the TripActions Academy to learn about the foundations of modern corporate travel and expense management, and get deep insight into policy, inventory, and success.

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