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Jun 16, 2020

TripActions Academy: The Evolution of the Travel Manager

Samantha Shankman

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Travel managers are our superheroes. In the past six months, they’ve faced challenges that few travel managers have faced before them. And they arose to the occasion -- getting their travelers home safely, redesigning policies to cut costs, and guiding business travelers through the transition to stay at home and now return to the road. They became leaders charged with navigating these new waters with their teams.

But these recent changes are just part of the decade-long evolution of the travel manager role. The introduction of new technology and a more connected, global economy has shifted travel manager’s responsibilities again and again. We dedicate Chapter 2 of the TripActions Academy to exploring the travel manager’s role today, how it has evolved in the last decade, and share insights into program administrator’s daily responsibilities.

What is the TripActions Academy? It is a free series of courses that program administrators can take to strengthen their foundation of corporate travel management skills, learn best practices, and bring new focus to their organization’s program. Our goal is to provide access to anyone and everyone that wants a high-level overview of corporate travel fundamentals and user- and technology-first product design. Each week two new courses are released: One focuses on the corporate travel industry and best practices at large; the second looks at how TripActions specifically can be used to supercharge your efforts.

Chapter 2

Travel managers play an influential role wherever they are, but the nuances and details of their work change depending on the size of their teams and companies. We start Chapter 2 by reviewing all the tasks that travel managers may be responsible for in today’s business landscape. We then take a walk through history and look at what a program administrator once did compared to what they do today — and how technology helped make the role more meaningful and proactive. We also speak with Emmett Bamba, Travel Manager at Twitch, to get a personal account on how travel managers operate -- especially during tough times.

The Academy then gets a little more hands on and walks users through five steps that travel managers can take to help their companies cut costs and drive adoption. The chapter finishes out with a list of the best communities, news sources, and tools for today’s travel managers.

The following sections are included in Chapter 2:

2.1 A Day in the Life of a Corporate Travel Manager 2.2 How the Travel Manager Role Evolved 2.3 Profile: How a Travel Manager Gets It Done 2.4 How Travel Managers Help Companies Cut Costs 2.5 The Travel Manager’s Toolkit + Support Network

Why take the time to review a role that most TripActions Academy students already hold? Because context matters -- where we come from influences where we are going and part of taking a step back to reassess our responsibilities and better serve our companies includes taking a critical look at the role we’re responsible for today.

We’ve heard from TripActions Academy students since launch and Chapter 2 is among users’ favorite sections. They’ve found that taking the time to consider their role has broadened their perspective and their travel programs have improved as a result. Travel managers report happier travelers and increased user adoption, leading to better program visibility and cost savings.

While TripActions Academy is open to everyone, TripActions users in particular have discovered advanced knowledge around program optimization tools like the TripActions Rewards program, dynamic policy, advanced policy settings, and the Business Travel Continuity™ suite of tools.

Join us today at TripActions Academy to learn about the foundation of modern corporate travel and get deep insight into policy, inventory, and success.

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