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Aug 4, 2020

TripActions Academy: How to Achieve 100% Adoption with TripActions Admin Tools

Samantha Shankman

Insights & TrendsReturn to blog

Smart tech, sophisticated design, and 24/7/365 travel agent support can boost the user experience so much so that business travelers actually become happier, more productive and efficient, a driver for business growth, and an advocate for a positive internal culture. A positive business travel experience inspires employees to actually want to use the booking solution and willingly comply with policy. In the next course of the TripActions Academy, we focus on driving 100% adoption through the user experience -- and what you can do as a travel manager or program administrator to champion and drive this change.

What is the TripActions Academy? It is a free series of courses that corporate travel program administrators can take to strengthen their foundation of corporate travel and expense management skills, learn best practices, and bring new focus to their organization’s corporate T&E program. Our goal is to provide access to anyone and everyone that wants a high-level overview of corporate travel and expense fundamentals and user- and technology-first programs, policies, and tech. We released two new courses each week: One focuses on the corporate travel and expense industry and best practices at large; the second looks at how TripActions specifically can be used to supercharge your efforts.

Course 9

This course begins with an overview of why adoption matters. Adoption refers to how many travelers (typically the percentage of travelers) in a company actively use the company’s preferred platform to book and manage their business travel. It is the most important factor for driving success -- for the company and traveling employee.

We dive into the best practices that drive adoption including consistent communication, staying agile, and leveraging technology to deliver the best user experience possible. We understand there’s a delicate balance between enforcing policy and keeping employee sentiment high, which is why we dive into seven ways to craft a travel policy that delivers cost savings while looking out for your travelers’ best interests. Finally, we dive into the why of it all and how important approaching this topic is with the right information and perspective.

The following sections are included in Course 9:

9.1 Why Adoption Matters 9.2 Set a Dynamic Policy to Encourage Traveler Savings 9.3 Balancing Policy & Traveler Sentiment to Maintain Adoption 9.4 How to Measure Sentiment and Satisfaction 9.5 A Refresher on Incentives 9.6 How to Create Internal Alignment

Why does this matter? On an organizational level, higher adoption translates into better visibility, better data, and the resulting better insights around travel spend. It empowers finance, operations, HR, and travel leaders to better understand which dials to turn to optimize policies, negotiate supplier rates, and fulfill duty of care. Organizations can only truly see these benefits when the vast majority of employees are using the corporate travel platform -- and that only happens when they love their corporate travel platform (and use it for every trip).

As a travel manager, it is essential that you take advantage of advanced, AI-powered technology to make processes like booking, reporting, and expenses as efficient and seamless as possible for business travelers and travel managers. With a trusted TMC partner like TripActions, business travelers are able to quickly take care of the logistics so they have more time to invest in their health, wellness, and productivity.

Join us today in the TripActions Academy to learn about the foundations of modern corporate travel and expense management, and get deep insight into policy, inventory, and success.

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