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Nov 10, 2020

TripActions Academy: Identify & Control Leakage in Your Travel Program

Samantha Shankman

Business Travel ManagementReturn to blog

While driving adoption is a proactive approach that every travel manager should take, it is equally important to be able to identify, assess, and control leakage once a TMC is established. Leakage is whenever employees book outside of the chosen platform making visibility and duty of care close to impossible. TripActions Academy Course 23: How to Control & Identify Leakage in Your Corporate Travel Management Program walks through leakage and how to prevent it in your travel management solution.

What is the TripActions Academy? It is a free series of courses that corporate travel program managers can take to strengthen their foundation of corporate travel and expense management skills, learn best practices, and bring new focus to their organization’s corporate T&E program. Our goal is to provide access to anyone and everyone that wants a high-level overview of corporate travel and expense fundamentals and user- and technology-first programs, policies, and tech.

Course 23: How to Identify & Control Leakage in Your Corporate Travel Management Program

TripActions Academy Course 23: How to Control & Identify Leakage in Your Corporate Travel Management Program starts by exploring what leakage is and the consequences it has on finances, duty of care, and even employee satisfaction. We then walk through the steps including influence, education, and collaboration which can lower leakage and increase adoption. One of the most important factors in the equation is the presence of customer success managers who can work with travel managers to understand their adoption rates, why leakage is happening, and how to address it. This course also includes email templates that travel managers can use to improve communication with travelers. It also looks at how TripActions approaches leakage and adoption and actually rewards users for staying on the platform.

The following sections are included in Course 23:

  • What is Corporate Travel Leakage?
  • How to Identify Corporate Travel Program Leakage
  • Approaches to Limiting Corporate Travel Program Leakage
  • How to Drive Program Adoption, According to TripActions Customer Success
  • TMC Features that Innately Drive Adoption

Unlike traditional corporate travel solutions, TripActions is the only complete, end-to-end global travel, payments and expense management solution. The comprehensive, unified global platform includes online booking, 24/7 365 expert travel agents, and payments and expenses.

By putting users front and center in our product, TripActions creates a better user experience, which ultimately drives platform adoption. With adoption high, finance and travel leaders gain the spend visibility, control, data and insights they need to optimize their programs and policies for employee experience and cost savings. And the platform is so good, you’ll want to book your personal travel on TripActions too.

Join us today in the TripActions Academy to learn about the foundations of modern corporate travel and expense management, and get deep insight into policy, inventory, and success.

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