Blog Image // TripActions Customer Success Team Adds to Its Trophy Case
Dec 18, 2020

TripActions Customer Success Team Adds to Its Trophy Case

The TripActions Team

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TripActions team members are so driven to succeed that when it comes time for the end-of-year awards season, they’re impossible to ignore.

Take the handful of service awards that the Global Business Travel Association bestows each year to leading members of the corporate travel industry. Called the Business Travel Service award, this coveted accolade goes to a select few who have dedicated years of service to the corporate travel industry and consistently delivered a high level of service to customers and travelers.

This year, Mike Donohue, a Lead Manager on the Customer Success Team, received that award. A veteran of the travel industry, Donohue spent years working in account management across the corporate travel industry before joining the team at TripActions, where he currently is part of a team that carefully manages the relationship between clients and the travel and expense platform. Like many of his peers that joined TripActions from the legacy travel industry, Mike delivers experience, gravity, and integrity to a new wave of companies adopting next-generation corporate travel and expense technology.

“I joined TripAction because I was excited to work with a company that is truly a technology company at its core.” says Mike. “Where most providers outsource their development or booking tool products, it’s exciting to be a part of a company that is agile, nimble, and can swiftly develop new products and feature updates at a very fast pace.”

Mike’s level of service is a standard against which TripActions has continued to deliver through a memorable year in travel. Since March, the company has released over 40 products focused on duty of care, traveler visibility, and cost savings—critical components for a travel and expense program looking to relaunch in 2021. The company has also invested heavily in support technology, from integrating Twilio Flex into its communication stack to building out designated support teams for enterprise clients. That entire stack is backed up by support and account management teams and leaders like Mike.

For those who want to follow a similar path in the travel industry, Mike’s got a few tips. “There are a handful of practical requirements to meet before being considered for this award,” he says. “You have to be a member of GBTA and engage with the local chapter. After that, each local chapter only nominates two individuals each year, and only 8-12 are ultimately selected.”

But it’s also not just about the recognition. “I would encourage any young professional to get involved with their local chapter, not because of this award, but because you will meet so many people with years of travel experience from all aspects of the industry,” Mike says. “The educational content each local chapter makes available to its members is so valuable, and the lifelong friendships are priceless!.”

Congratulations, Mike! Read more about his award on his LinkedIn page.

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