Blog Image // Why Zebra Rates TripActions “11 on a 10-Point Scale”
Dec 9, 2021

Why Zebra Rates TripActions “11 on a 10-Point Scale”

Milan Lostica

Customer ExperienceReturn to blog

More than 5,000 companies have modernized corporate travel, corporate card and expense management solutions with TripActions, making giant leaps in cost and time savings while improving visibility, control, and employee satisfaction. This spotlight shares a recent story; others, which profile companies large and small, domestic and international and travel and expense-focused, are available in the Resource Center.

Zebra Technologies, a 2021 Forbes Global 2000 enterprise company based in the U.S., needed a single solution to manage its robust global travel program. Before the COVID-19 pandemic, about half of the company’s nearly 10,000 employees traveled for work, and the process of booking and managing travel to and from 52 countries was inefficient, unaffordable and ripe for change. The company set out to find a tool that was tech-forward, user-friendly and had self-service options—and found the solution in TripActions.

Under the company’s old strategy, Zebra leaned on an assortment of travel management companies (TMCs) around the globe to manage its corporate travel. Zebra found this to be inefficient, and the company’s reporting capabilities were grossly lacking.

TripActions, on the other hand, is easy to use, has built-in policy controls, superior inventory, and 24/7/365 support—key upgrades desperately needed to boost the adoption of a travel and expense solution.

“Working with one global system and having everyone on this one system is fabulous when compared to keeping up with six different online booking tools (OBTs) and six different ways to process bookings,” said Theo Guerrero, Global Travel Manager and Procurement Specialist, Zebra. “Having one global system is phenomenal. It streamlines training, reporting, and updates.”

Regardless of where they work or how often they travel, Zebra employees report greater satisfaction with TripActions. The solution has been well-received company-wide according to booking adoption stats: 71% In North America and 72% in Europe, the Middle East, and Africa. Travel managers are happy, too, and enjoy complete visibility into the team’s actions. With TripActions, Zebra also reduced the waiting period for global reports from 15 days to mere minutes.

The adoption of TripActions has also led to cost savings for Zebra. Since its implementation, Zebra has realized 12% in net savings for hotel bookings alone. With the company's previous TMC, Zebra incurred a multitude of transaction fees for activities such as using its offline full-service agent, itinerary changes and/or calling after-hours customer support. These fees totaled tens of thousands of dollars in superfluous costs. With TripActions, on the other hand, pricing is transparent, with a single trip fee.

“Compared to our previous solution, TripActions is easily an 11 on a 10-point scale,” said Guerrero.

Learn more about how Zebra Technologies’ business transformed with TripActions.

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