Carta Excels by Leveraging TripActions’ Suite of Travel and Expense Solutions

TripActions’ all-in-one travel, corporate card, and expense management solution gets high ratings from Carta employees, while saving Carta 15% on hotel and car bookings.

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Ever-focused on employee happiness, Carta, a Forbes Fintech 50 company, recently turned to TripActions to enhance the user experience of its travel, corporate card, and expense management stack. Taking advantage of TripActions’ full suite of products ─ TripActions for travel, TripActions Liquid™ for corporate cards and expense management, and TripActions Lemonade for personal travel ─ proved to be a winning strategy; Carta employees recently awarded TripActions a net promoter score of 72.

Challenges
  • Poor user experience
  • Lack of visibility and reporting
  • Missing policy controls
  • Costly travel program
Results with TripActions
  • 15% net savings on hotel and car bookings
  • Real-time visibility
  • Increased compliance; 96% of bookings within max-price company policy
  • 90% customer satisfaction rating for traveler support

Meaningful Cost Savings

“I found on numerous occasions during price checks with sites like KAYAK and Hotels.com that we often get the best price available,” said Carta’s Head of Procurement, Hugh Drinkwater. He added that TripActions actively encourages travelers to choose the best price for a hotel or rental car, and it rewards them for doing so, which helps drive costs down.

As a result, Carta has saved 15% on hotel bookings and car rentals.

Expense Management Simplified

With TripActions Liquid, the expense process is streamlined and automated, freeing Carta employees to focus on the work at hand.

“TripActions Liquid makes it super easy to claim expenses and automatically reconcile transactions,” said Drinkwater. Even in instances when Carta’s policy requires a receipt, Drinkwater notes that the TripActions Liquid mobile app’s “OCR receipt scanning is the fastest [he’s] ever seen, and very accurate.”

Personal Travel Benefits

For a company that prides itself on an employee-first culture, Carta appreciates TripActions Lemonade as an added bonus for employees to enjoy. TripActions Lemonade offers Carta employees the same discounts on travel they receive when booking business trips, and the same level of 24/7 traveler support they have come to depend on when traveling for work.

“I've often found that when I'm staying in the same exact hotel with friends, I'm beating their rate by a significant amount,” said Drinkwater.

“TripActions actively encourages travelers to choose the best cost for a hotel and rewards them for doing so. That's driven a significant amount of cost savings for Carta and our employees love it. They get incentivized for spending company money wisely.”
Hugh Drinkwater, Head of Procurement
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