Travel Policy Pain Points
Employees would frequently go to the finance team to ask policy questions and seek approvals, which drew out the booking process and consumed the finance team’s valuable time. The company travel policy was not easy to follow or well known, so employees tended to optimize their trips for personal convenience.
"When we looked at a bunch of different solutions. TripActions was not on our list, actually,” says David. “Near the end when we weren’t happy with ANY solution we were looking at, someone read an article on TechCrunch and said, ‘Let’s put this on our list.’ As it turned out, TripActions had all of our ‘must-haves’ and a bunch of the ‘nice-to-haves.’”
Nearly 100% User Adoption
The company quickly found that the ease of use of TripActions and subsequent high user adoption provided visibility into what travelers were booking. David was immediately impressed with the ease of onboarding TripActions — just a few hours spread over a couple of days. After testing bookings with a few employees, other travelers chimed in and were eager to get access of their own. That strong initial interest eventually led to sky-high adoption across letgo. “We all know about software that just sits on the shelf,” said David. “We don’t have that problem with TripActions — we have a near 100% adoption rate, which is unheard of for any enterprise tool, let alone travel software.”
95% Automated Reconciliation
The finance team also reaps the benefits of an end-to-end travel and payments solution. After rolling out TripActions Liquid, reconciliation takes David’s team just 10 minutes. “The physical TripActions Liquid cards will completely solve the issue of employees having to pay for certain hotels upon checkout as well as the challenges of out-of-pocket expenses,” David said. “This will bring 95% of our travel spend through TripActions Liquid which means that 95% of our reconciliation will be done for us automatically.”