Making Travel Simpler—and People Happier—at letgo

With more than 100 million downloads and hundreds of millions of listings, letgo is the largest and fastest-growing platform to buy and sell locally. As their marketplace continued to grow, so did the size of the letgo team — and their need for a scalable travel platform.

One of the significant challenges for letgo was finding a travel solution that could scale as their company grew and their travel needs became more complex. David and his team were historically forced to establish policies and procedures that created a less-than-ideal corporate travel experience for letgo employees.

Employees would frequently go to the finance team to ask policy questions and seek approvals, which drew out the booking process and consumed the finance team’s valuable time. The company travel policy was not easy to follow or well known, so employees tended to optimize their trips for personal convenience.

Challenges
  • Scalability for a global team
  • Managing candidate travel
  • Lack of visibility and oversight
Results with TripActions
  • 25% decrease in per traveler spend
  • Nearly 100% user adoption
  • Simpler and faster experience for travelers and admins

TripActions Had All of letgo’s Must-Haves

“We grew to 150 people very fast, we knew we were going to hire a lot more, and travel was a big component of that. We needed a solution,“ said David Wieseneck, Vice President of Finance at letgo. In David’s eyes, reducing leakage therefore required introducing processes that supported, not discouraged, his employees.

"When we looked at a bunch of different solutions. TripActions was not on our list, actually,” says David. “Near the end when we weren’t happy with ANY solution we were looking at, someone read an article on TechCrunch and said, ‘Let’s put this on our list.’ As it turned out, TripActions had all of our ‘must-haves’ and a bunch of the ‘nice-to-haves.’”

Nearly 100% User Adoption

The company quickly found that the ease of use of TripActions and subsequent high user adoption provided visibility into what travelers were booking. David was immediately impressed with the ease of onboarding TripActions — just a few hours spread over a couple of days. After testing bookings with a few employees, other travelers chimed in and were eager to get access of their own. That strong initial interest eventually led to sky-high adoption across letgo. “We all know about software that just sits on the shelf,” said David. “We don’t have that problem with TripActions — we have a near 100% adoption rate, which is unheard of for any enterprise tool, let alone travel software.”

Making a Good Impression

When asked about the best way letgo’s travel program has improved, David responded, “For us, it's around recruiting. We fly people in to the office for in person meetings and interviews. Before, it was the office manager just booking a flight and sending the details. Now, we can do it in TripActions, whether it’s booking for them or inviting them into the platform to book themselves. [It] makes a really good first impression when we’re recruiting a new hire or candidate. I really like that finance can play a part in the recruiting effort.”

“We all know about software that just sits on the shelf— stuff nobody actually uses. We don’t have that problem with TripActions — we have a near 100% adoption rate, which is unheard of for any enterprise tool, let alone travel software.
David Wieseneck, Vice President of Finance