TripActions Had All of letgo’s Must-Haves
“We grew to 150 people very fast, we knew we were going to hire a lot more, and travel was a big component of that. We needed a solution,“ said David Wieseneck, Vice President of Finance at letgo. In David’s eyes, reducing leakage therefore required introducing processes that supported, not discouraged, his employees.
"When we looked at a bunch of different solutions. TripActions was not on our list, actually,” says David. “Near the end when we weren’t happy with ANY solution we were looking at, someone read an article on TechCrunch and said, ‘Let’s put this on our list.’ As it turned out, TripActions had all of our ‘must-haves’ and a bunch of the ‘nice-to-haves.’”
Nearly 100% User Adoption
The company quickly found that the ease of use of TripActions and subsequent high user adoption provided visibility into what travelers were booking. David was immediately impressed with the ease of onboarding TripActions — just a few hours spread over a couple of days. After testing bookings with a few employees, other travelers chimed in and were eager to get access of their own. That strong initial interest eventually led to sky-high adoption across letgo. “We all know about software that just sits on the shelf,” said David. “We don’t have that problem with TripActions — we have a near 100% adoption rate, which is unheard of for any enterprise tool, let alone travel software.”
Making a Good Impression
When asked about the best way letgo’s travel program has improved, David responded, “For us, it's around recruiting. We fly people in to the office for in person meetings and interviews. Before, it was the office manager just booking a flight and sending the details. Now, we can do it in TripActions, whether it’s booking for them or inviting them into the platform to book themselves. [It] makes a really good first impression when we’re recruiting a new hire or candidate. I really like that finance can play a part in the recruiting effort.”