Nilfisk Chooses TripActions for Transparency & Adoption

By switching to TripActions in the midst of a global pandemic, Nilfisk found the cost visibility, travel agent support, and elegant booking experience that it had long been searching for.

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Jean-Baptiste Pivard, Head of Indirect Procurement at Nilfisk, knew it was time for his company to switch travel management companies at the end of 2019. The need for change was underscored by years of confusing support costs, a frustrating booking experience, and low employee adoption. What he didn’t know, however, was how prescient that change would become as corporate travel was transformed throughout 2020.

By switching to TripActions in the midst of a global pandemic, Nilfisk found the cost visibility, travel agent support, and elegant booking experience that it had long been searching for and that would allow its global corporate travel program to grow through 2021 and beyond.

Challenges
  • Zero visibility or control into spend
  • Low adoption rates
  • High costs for support
  • Uncomfortable booking experience
Results with TripActions
  • Visibility & insights into spend
  • Single trip fee
  • Unlimited 24/7 global travel agents
  • Elegant booking experience

A Frustrating Experience for All

A leader in cleaning technology, Nilfisk’s Copenhagen-based team is driven by their passion for innovation, sustainability, and transformative technologies. Their previous TMC did not share similar values. “It was not user-friendly,” explains Jean-Baptiste, who has 12 years of international procurement experience.

24/7/365 Travel Agent Support

Nilfisk implemented TripActions in June 2020 just as the team started traveling for essential business again. Not only did Nilfisk’s employees now have access to 24/7/365 live travel agents around the world, but Jean-Baptiste could confidently encourage them to reach out as often as necessary. Unlimited TripActions travel agent support is included in a single trip fee.

Adoption Rates on the Rise

With TripActions, Nilfisk gains access to a comprehensive supply chain including low-cost carriers relevant to the region and NDC direct connections. It is also on its way to skyrocketing adoption rates from their previous provider. TripActions customers report an average adoption rate of 90%.

“The TripActions pricing model is very clear. With previous TMCs, I never knew how much we’d ultimately pay for a booking. With TripActions, there is one transparent price and it makes a big difference,”
Jean-Baptiste, Head of Indirect Procurement, Nilfisk

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