Zebra Leverages TripActions for Global Travel Management Solution

Zebra Technologies, a Forbes Global 2000 company, reduces the waiting period for global reports from 15 days to mere minutes with TripActions

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Zebra Technologies, a 2021 Forbes Global 2000 enterprise company based in the U.S., needed a single solution to manage its robust global travel program. Before the COVID-19 pandemic, about half of the company’s nearly 10,000 employees traveled for work, and the process of booking and managing travel to and from 52 countries was inefficient, unaffordable, and ripe for change. Zebra’s global travel manager and procurement specialist, Theo Guerrero, set out to find a tool that was tech-forward, user-friendly, and had self-service options. He found his answer in TripActions.

“Having one global system is phenomenal. It streamlines training, reporting, and updates,” said Guerrero.

Challenges
  • Low adoption
  • Up to 15 days to receive reports
  • Add-on fees increase costs
  • High leakage for hotel bookings
Results with TripActions
  • 81% global adoption of mobile app
  • 3% net savings since 2021 launch
  • Real-time global reporting within minutes
  • 95% CSAT

Real-Time Global Reporting

“With TripActions’ reporting capabilities, we are getting everything in real time on a global level,” Guerrero said. “Compared to our previous solution, TripActions is easily an 11 on a 10-point scale. It dramatically helps our financial team forecast and budget.”

Built-in Policy Controls

“With TripActions, the fact that I’m able to go into the system and create policies myself is time-saving and immensely helpful. It’s wonderful! Employees now have to seek approval if they need to book out-of-policy, making management aware of additional costs,” said Guerrero.

As a result, Zebra has 88% compliance with its hotel booking policies.

Serious Cost Savings

“Looking at the overall expenditure and breaking it down by trip rather than per transaction, I came to realize that TripActions is actually cheaper because it’s all-inclusive of 24/7/365 global support, hotel RFPs, and all the other services we had to pay for with our previous TMC,” said Guerrero.

“Working with one global system and having everyone on this one system is fabulous when compared to keeping up with six different online booking tools (OBTs) and six different ways to process bookings,” said Guerrero. “Having one global system is phenomenal. It streamlines training, reporting, and updates.”
Theo Guerrero, Global Travel Manager and Procurement Specialist, Zebra Technologies
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