Strong Support and Cultural Alignment
Procuring a travel management company wasn’t so simple, either. Zoom needed strong support, and for their partner to be culturally aligned. Sidney shared, “It all starts with our culture, which has been ingrained in us: happiness. This is a simple concept that has worked tremendously for us. Its effect resonates through our employees down to our partners and our customers.”
Deployment Was Easy and Fast
Providing travelers with a good booking experience was key — that much was clear. Zoom needed a place to centralize administration, apply policies, track spend, and support their travelers 24/7. After evaluating several travel management companies and legacy players, Sidney and his team chose TripActions. They were fully deployed less than one month later.
“TripActions takes a lot of stress off my plate…”
Emily Crane, Office Administrator at Zoom, quickly took over the front-line duties of managing their travel program. She handles all logistics for travel and onsite events, so it was imperative that she feel supported in her role. “I love the parts of my job related to travel because TripActions is such a joy to use,” Emily said. “At other companies I’ve worked at I’ve had to coordinate travel without a travel platform, and it was very difficult. TripActions makes the relationship between the employee and me a lot better. It takes a lot of stress off my plate to have that added support.”