Is your organization currently taking the traditional or modern approach?
The traditional approach is a one-way conversation: Travel policy is a fixed authority within the organization based on a “one size fits all” model. It is reviewed periodically to reflect industry changes and tends to be more reactive than proactive.
The modern approach is a two-way dialogue. In this approach, travel policy is progressive and dynamic. It adapts and adjusts to travelers’ needs and preferences while maintaining company guidelines.
- A traditional policy is designed around reducing costs and driving savings.
- Travel is perceived as a cost center.
- The travel manager role is transactional and often reactive.
- A modern policy is designed around finding the right balance between controlling costs and employee experience.
- Travel is perceived as an investment to drive company growth and employee productivity.
- The travel manager role is an empowered partner to finance, HR, risk, and executive teams.
- Employees are perceived as cost centers and travel policy is all about creating strict rules to be followed without exception.
- The policy is fixed and communicated through long documents with no room for conversation.
- It is assumed that a one-size-fits-all policy addresses all travelers without the need for personalization.
- The policy is designed around rules that enforce compliance and duty of care.
- People are perceived as assets who travel to build important relationships, close deals and drive growth.
- Policy is a dynamic framework that leaves room for flexibility to adapt to changing market conditions and continually serve the needs of the traveler.
- The policy focuses on the employees’ experience, duty of care and cost savings.