Travel Agent - Research & Resolution

Lisbon, PT

As a member of our Research & Resolution team, you will be responsible for directly supporting our users in their travel needs. Assisting clients and travel experience team members on any form of correspondence between customer and company. As well as provide app and travel related support. Examples may include help in finding core problems with the app, airline assistance in finding efficient routes to secure the lowest available fares, changes to existing reservations and exchanging tickets, understanding travel products and general travel services in response to identified, specific client needs by effective use and knowledge of the airline industry, GDS and third party technology.

 

What You’ll Do:

  • Assist our travelers with best-in-class personalized support, adding value and solving problems with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations.
  • Work predominantly through email and phone contact with our users and suppliers. 
  • Work to, thrive and achieve through KPIs that both relate to performance and behavior
  • Contribute to you and your team's continual learning and up-skilling, constantly improving your travel knowledge and platform knowledge so we set the standard for best-in-class travel agents
  • Build internal relationships across global teams 
  • Feedback to our product and engineering team to be part of the solution in our product improvement
  • As part of a 24/7 global support team, you may be required to work nights/weekends/holidays as needed

What We’re Looking For:

  • Significant experience in a customer service role and find satisfaction in providing delight to those experiences
  • Travel Industry & GDS Sabre experience strong preferred 
  • Case Management skills with the ability to prioritize workloads & varying workflows.
  • Metrics driven as an indicator and motivator of success
  • A skilled communicator, proficient in both verbal and written English/language who enjoys creating personalized verbal and written communication
  • A team player who thrives in collaborating, giving and receiving feedback and lifting others up
  • Curious thinker who loves to keep learning and thrives in a dynamic and ever-changing environment 
  • Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our unique travel customer service platform TravelXen
  • Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization

About TripActions

TripActions is the only all-in-one travel, corporate card, and expense solution, providing 8,800+ customers around the globe unprecedented visibility and control over spend. Trusted by finance teams and travelers alike, TripActions leverages real-time data to help companies keep traveling employees safe, reduce spend, and drive productivity.

TripActions’ investors include such visionaries as Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In October 2021, TripActions announced its Series F funding of $275M at an upround post-money valuation of $7.25B to help accelerate future growth plans. In February 2022, the TripActions Group announced its acquisition of Berlin-based travel management company, Comtravo, which was closely followed by the addition of leading Scandinavian travel agency Resia AB, the group’s third acquisition in nine months, following the acquisition of Reed & Mackay in May of 2021.

At TripActions, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

We realize benefits are important as they support keeping you at your best at all times. Our benefits are here for you if you get sick or hurt, help you save for now and later, encourage you to take time off work and travel, and provide perks specific to being a TripActions employee both in and out of the office.

Equal Opportunity

TripActions is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

TripActions complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. TripActions will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@tripactions.com.

Candidate Privacy Notice

Please review TripActions' Candidate Privacy Notice here.

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