Director, Partner Operations - Post-Booking

Remote (USA)

We are looking for an experienced leader to help TripActions provide high quality, efficient fulfillment services to our travelers. This leader will introduce and enhance new automation while also being responsible for manual processes. TravelOps has several specialized teams, and this leader will own all Mid and Back Office Operations. The person in this role will be responsible for manual processes, ensuring they are done efficiently and incentivizing the team to automate even more.

What You’ll Do:

  • Lead a global team of experienced Travel Operations professionals  to fully develop scalable processes with measured outcomes
  • Develop careers, set vision and ambitious goals, foster a collaborative environment, share best practices, provide hands-on coaching and mentorship for your reports, and make priority and resource allocation trade-offs
  • Develop the long-term vision and strategy for the team and lead major initiatives which span over multiple cross functional teams and regions 
  • Align with Partnerships, Product, Engineering, third parties and other cross-functional leaders to properly meet the operational needs of our business, and act as an owner yourself for certain projects that cut across the teams
  • Responsible for leading the teams that drive automation and manual handling of mid and back office functions including but not limited to Ticketing, Airline initiated schedule change, Queue Management, Settlement and Reporting, Debit memos and other regulatory and compliance activities
  • Manage operational relationship and work with internal and external partners to deliver a supplier agnostic automation platform for fulfillment activities
  • Define processes and oversee manual activities performed by agents
  • Manage teams that are responsible for analyzing manual tasks performed by agents and proactively troubleshoot transactions that fail automation and maintain the efficiency and accuracy of all processes end-to-end 
  • Develop, track and hold the teams accountable for KPIs
  • Ensure all process and procedures are up to date and compliant with regulatory guidelines

What We’re Looking For:

  • 10+ years in travel agency, air/lodging/car supplier and/or related fields with experience working in a multi-provider environment
  • 10+ years experience building, leading and retaining operational teams
  • Experience in managing outsourced site operations and vendor relationships
  • Experience working as part of a global, cross-functional team and working with all levels
  • An ability to execute on and deliver complex operational and technical projects involving multiple stakeholders with minimal guidance, and a high degree of uncertainty and ambiguity
  • An understanding of product strategy and key requirements for scaling products and operations through partnerships, especially with a “users first” mentality
  • Demonstrated history of collaborative leadership to build consensus across multiple teams producing end to end results for partners and end users
  • Expert negotiator, developing creative solutions to problems or barriers
  • Savvy and clear communicator, story teller and presenter to both technical and non-technical audiences
  • Outstanding analytic prowess to drive data analysis with or without the aid of additional resources

About TripActions

TripActions is the only all-in-one travel, corporate card, and expense solution, providing 8,800+ customers around the globe unprecedented visibility and control over spend. Trusted by finance teams and travelers alike, TripActions leverages real-time data to help companies keep traveling employees safe, reduce spend, and drive productivity.

TripActions’ investors include such visionaries as Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In October 2021, TripActions announced its Series F funding of $275M at an upround post-money valuation of $7.25B to help accelerate future growth plans. In February 2022, the TripActions Group announced its acquisition of Berlin-based travel management company, Comtravo, which was closely followed by the addition of leading Scandinavian travel agency Resia AB, the group’s third acquisition in nine months, following the acquisition of Reed & Mackay in May of 2021.

At TripActions, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

We realize benefits are important as they support keeping you at your best at all times. Our benefits are here for you if you get sick or hurt, help you save for now and later, encourage you to take time off work and travel, and provide perks specific to being a TripActions employee both in and out of the office.

Equal Opportunity

TripActions is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

TripActions complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. TripActions will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@tripactions.com.

Candidate Privacy Notice

Please review TripActions' Candidate Privacy Notice here.

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