Business Travel Consultant (English speaker)

Location:Lisbon, PT

Department:Travel Experience

At Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission!

As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! 

** To be considered, candidates must live within an hour drive of our Lisbon location. 

What You’ll Do:

  • Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email. 
  • Maintain extensive supplier, destination and system knowledge. 
  • Make quick and accurate analyses of customer needs, persona and level of urgency.
  • Provide accurate information for hotel, flight, car and rail bookings, as required
  • Support users with self-service of the Navan platform and app where possible.
  • Respond to customers within SLA expectations and requirements.  
  • Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.  
  • Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
  • Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
  • Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. 
  • Adhere to attendance policy and complete all assigned training. 
  • Meet individual performance metrics in support of the organization and company business objectives. 

 

What We’re Looking For:

  • 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
  • 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
  • IATA accreditation (WWAFT/WAII/BA2)
  • Customer Service experience within a contact center or customer facing role.
  • Fluency in English - MANDATORY REQUIREMENT
  • Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. 
  • Reliable and flexible with an openness to working non-traditional shifts 8am-8pm (early mornings, late evenings and weekends), as we scale our support organization
  • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
  • An empathetic disposition with the ability to maintain a professional attitude at all times
  • An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. 
  • A skilled communicator with excellent verbal and written communication

 

#LI-AC5

#LI-HYBRID

Navan About Us

Navan is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

We realize benefits are important as they support keeping you at your best at all times. Our benefits are here for you if you get sick or hurt, help you save for now and later, encourage you to take time off work and travel, and provide perks specific to being a Navan employee both in and out of the office.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improves company culture and drives business results. Navan invests in global office spaces — in the US, Germany, France, Spain, and the UK, among others — that feel welcoming and offers perks such as lunches and happy hours to create a strong team environment to help you do your best work. We operate on a hybrid working model, which we define as three days a week in-office. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice

Please review Navan's Candidate Privacy Notice here.