eGym Delights Travellers while Controlling Spend with TripActions

As Munich-based smart fitness equipment manufacturer eGym continued to scale around the world, their team needed to gain full visibility into global travel spend and partnered with TripActions to delight travellers while controlling costs.

eGym’s emphasis on connecting in-person encourages employee travel to and from customer gyms during the initial sales process, as well as during delivery, installation, and consultation on room placement. 2019 was a year of massive growth for eGym, which means travel costs ballooned and without a managed solution, visibility into what travellers were booking was nonexistent. For a company with offices in nearly a dozen locations across Europe, as well as branches in the US, this was far from ideal.

Challenges

Fast-growing global sales team
Lack of detailed reporting
Being forced to decide between a great experience and control

Results with TripActions

31% hotel savings
98% CSAT
50+ NPS (Happy travelers)
< 30 day implementation

To manage travel, eGym tried out a traditional corporate travel solution, as well as a more tech-focused vendor — both of which were initially attractive from a pricing standpoint. However, the former came with hidden add-ons that negated the lower booking fees and the latter was simply too basic for their needs.

“In addition to us spending more with the other TMC’s, the customer service was inadequate despite us paying extra every time we contacted them,” said Taylor Hahn, Business Operations Manager at eGym. “Plus, the technology was not user friendly and the inventory offered was both expensive and limited.

More Than Just Cost Savings

After that, eGym soon realised that managing travel wasn’t solely about saving money. Taylor explained: “For us it wasn’t only about the cost savings, but also the tracking, reporting, and the ease of use. User experience was a huge priority for us because if we wanted employees to actually adopt our travel solution, it had to work seamlessly.” Access to a wide breadth of inventory, including hacker fares and low-cost carriers, was also a welcome value-add for those flying internationally.

Support Anytime, Anywhere

Taylor shared a story when one of eGym’s senior sales executives was thrown into a crisis after her flight was delayed. This meant she was going to miss her connection in Atlanta and feared she’d have to stay overnight in the airport. “She opened the TripActions app, quickly explained her situation, and flipped on airplane mode as the flight took off. When she landed, she checked the app and noticed that her entire trip was already adjusted to accommodate for the extra night, including her hotel and rental car. It was as if she had her very own personal assistant handling it for her.”

“While we have negotiated rates with hotels in Munich and the US, TripActions breadth of inventory is great and the special rates are crazy affordable. It’s awesome.”

Taylor Hahn, Business Operations Manager

A Partner in Travel

Taylor and the eGym team turned to TripActions for a traveller-friendly solution that would also give management visibility into their investment to prove the organisation was spending responsibly. From a true partner during the sales process to an “always-on” global support network for eGym’s travellers, TripActions has fit seamlessly into eGym’s operations and culture, allowing their swiftly growing organisation to focus on ‘being there’, instead of ‘getting there.’