2020 forever changed how TMCs support travelers and travel management teams. As offices plan to reopen and employees eagerly await their 2021 business trips, you want your travelers to receive the best support possible. How can you be sure that’s what they’re getting?
Join this session to hear how more than 4,000 travel managers from companies like Lyft, Zoom, and Crate & Barrel are working with the TripActions Traveler Experience team to support their travelers. You will learn about:
Next-gen technology has revolutionized agent support with machine-learning algorithms
Industry-seasoned agents can offer personalized support
Agent training exercises can raise traveler satisfaction to over 90%
Ciara Govern
Chief Customer Officer, TripActions
Patrick Munns
Sr. Director Travel Experience Operations, TripActions
Roxy Jimenez
Travel Experience Lead, TripActions
Blaine Bassett
Sr. Manager, Product Marketing, TripActions