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Advanced Reimagines T&E Program with TripActions

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In a period of rapid growth, Advanced was ready to look at travel in a whole new way.

With over 2,600 people worldwide, each with varying travel requirements, Advanced wanted a modern technology partner with the most up-to-date capabilities. The ability to share and apply travel reports and insights across the business was also a critical factor. As Advanced thought about future requirements, it was clear that its current solution for corporate travel no longer worked.

Advanced did not have a managed travel platform before working with its previous provider. There were immediate technical issues with the legacy system when it was adopted—and supplier access was inconsistent.

Overall, Advanced felt like an unimportant client that was a cog in the massive legacy corporate travel machine—bereft of the support it needed.

Challenges

  • Inaccurate, untrustworthy reporting
  • Frustrating, time-consuming booking flows
  • Lack of customer support for travel team
  • Inability to scale T&E program after acquisition

Results with TripActions

  • Customer-focused, easy-to-use booking experience
  • Real-time, accessible reporting
  • Attentive support for travel team
  • Better ability to scale

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A Marvelous Implementation Experience

The company was blown away by the implementation process with TripActions. From the moment Advanced signed the contract, there were only 59 days until the program was completely implemented on a global scale. Not only was the communication clear and consistent, but the account managers listened to every concern and addressed them in real-time.

“The implementation with our previous provider was very painful. This time around, with TripActions, it’s been marvelous,” says Karen Farrow, Facilities Manager at Advanced.

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Increasing Efficiency from Approvals to Support

With the intuitive booking experience available on TripActions, Advanced completely reimagined how it manages travel. Now, it’s throwing away the centralized booking model in which a team of five people did all the bookings for employees—instead using a decentralized process that lets travelers self-serve.

“We want to give our travelers the ability to book for themselves, and trust is a big part of that. We want to encourage our people to make their own decisions, whilst ensuring we stay within policy, so the reporting aspects of TripActions are a really great tool to help in achieving these goals,” explains Karen.

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Real-Time Reporting Across Departments

Advanced’s travel team now has access to accurate, real-time reporting for everything from spend to employee locations.

Following implementation, Advanced’s travel team set up automated reports so it could easily access the exact data needed— including top spenders, top savers, and out-of-policy spend by individual and department.

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We want to give our travelers the ability to book for themselves, and trust is a big part of that. We want to encourage our people to make their own decisions, whilst ensuring we stay within policy, so the reporting aspects of TripActions are a really great tool to help in achieving that.

- Karen Farrow, Facilities Manager, Advanced

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An Aligned Partner for the Future

As a rapidly growing multinational company, Advanced is constantly changing. The company needed a partner that it could trust and that would grow with them.

“We were looking for a partner who can come on our journey of growth with us. We are confident that TripActions can grow with us as we integrate acquired businesses and people. What a great thing it is to tell the companies that we acquire that they will now have access to TripActions,” explains Ken.

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