Customers First
“At Branch, our biggest value is ‘customers first.’ We’re willing to — on the drop of a dime — hop on a plane and visit a customer if need be,” said Tae. “Trying to book on the fly was pretty difficult, simply because the overall experience wasn’t great. I dreaded taking trips not because of the customer, but because our corporate travel booking tool was so difficult to use.”
Up and Running in 48 Hours
“It took us two days to get up and running with TripActions, which was really fast!” said Kevin. “I’ve done a lot of implementations and nothing takes 48 hours. I was able to take an employee list from HR, upload it, and our employee side was covered. It was equally fast and easy to get our policy set up in the system as well.”
Hours Saved Every Month
While getting started was easy, Branch also saved a lot of time on the back-end. The TripActions reconciliation tool saves hours during month-end close, every month. Before, Kevin had to export the Branch credit card statement, CTRL+F into their employee list, and locate them manually. He said, “It would take me hours to find everyone’s department, location, and type it in. I tried to do everything I could think of to automate it, including writing my own scripts. The TripActions reconciliation tool just does it so much faster.”
While people are sometimes needed to resolve complex problems from a service perspective, a travel program that requires human involvement at every step is antiquated and unscalable. For the overwhelming majority of simple bookings and processes, TripActions enables employees at Branch to focus on items that truly require their attention.
