Tronox Gains Global Visibility & Consistent Agent Support

With mines and manufacturing facilities located around the world, often in rural destinations, Tronox needed a single, global TMC with experienced travel agent support, rich data, clear visibility, and real-time notifications—features that only TripActions could provide.

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Tronox’s facilities are located far outside the city centers that many business travelers visit for work. The company is headquartered in New York City, but its largest U.S. locations are in Hamilton, Mississippi—2.5 hours south of Memphis—and outside of Oklahoma City. The team regularly flies to destinations across Australia, Africa, South America, and the Middle East.

While flying employees to these locations through small airports always came with a unique set of travel practices, the logistics have become more difficult with COVID testing requirements before flights. As Tronox began traveling again in late 2020, they needed access to the real-time notifications, COVID-19 reproduction numbers, and global travel trends that TripActions provides.

Challenges
  • Multiple, disparate solutions for each country
  • Time-consuming booking process
  • Lack of data and insights into travel
  • Lack of information/context
Results with TripActions
  • Single, global platform
  • 24/7/365 dedicated team of travel agents
  • Comprehensive travel & bookings reporting
  • Real-time alerts and notifications

Solving for Disparate Solutions

Before implementing TripActions in February 2020, every country in which Tronox operated had its own travel vendor and TMC. “Each system did things their own way, which obviously made things really challenging for me,” explains Robert Church Jr., Head of Global Mobility.

By using TripActions, the data flows smoothly throughout the entire system and is exportable for seamless data manipulation.

Gaining Global, Data-Driven Insights

By switching to a single, global solution, Bob gained the insights and notifications he needed to track where travelers went, how they stayed, and what they needed to come home.

With the Admin Dashboard, all of that data is in one place. Bob can run a report and immediately access information, then use it on a monthly and quarterly basis to get a better understanding of his team’s travel patterns.

Accelerated Need for Agent Support

Because Tronox’s travelers have unique itineraries, they experienced frequent flight cancellations and changes. It had become challenging for them to keep track of their trips, and they couldn’t effectively manage their travel when disruptions occured. Thankfully, they had made the change to TripActions a month prior to the global shutdown.

“Our employees now have a team of dedicated TripActions travel agents who monitor their messages 24/7. They’ve already developed relationships with the agents.”
Robert Church Jr., Senior Manager, Head of Global Mobility, Tronox

24/7 Dedicated Travel Agent Support

With TripActions, Tronox was assigned a designated travel agent team—a small subset of 16 experienced agents spread across every time zone. The team knows the Tronox brand and culture, and agents are focused on the account so they can build relationships with the company’s road warriors. These enterprise teams are made up of industry experienced agents with multiple language capabilities and a customer satisfaction rating of 96+%.

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