TripActions Trust and Transparency

Our latest customer stats, security, compliance, legal, and privacy information
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TripActions Product Screenshot - Easily set up a high performance travel program

Our philosophy on Trust and Transparency

We believe that you, our customers and travelers, deserve a voice when it comes to your travel experience. And we work to earn your trust by being transparent about our service level agreements performance. Read on for the facts about our ongoing efforts to ensure Privacy, Security, and Compliance.Skift Report: The State of Business Travel 2020

TripActions Stats

Due to COVID-19 and the reduction of travel at this time, we have paused updating the TripActions Stats dashboard until travel resumes.

Net Promoter Score
April 2020
0
+16%
8 out of 10
NPS Data
Customer Satisfaction
Week of 3/9/2020
0
%
no change
Customer Satisfaction
Support Response
Week of 3/9/2020
Support Calls
0
%
+6%
Support Chat
0
%
-8%
Based on a response time of 60 seconds.
Calls
Chat
Average Hotel Savings
February 2020
0
no change
%
Hotel Savings
Average Time to Book
Week of 3/9/2020
0
00
s
-7.9%
Time to Book
Average Speed to Answer
Week of 3/9/2020
Support Calls
0.00
s
+22s
Support Chat
0.00
s
+167s
Calls
Chat

Information Security

From login to logout, we employ leading security practices and tools to secure your information. Data is encrypted in flight and at rest, and protected by multi-layered security in the AWS cloud. We believe in Security by Design, and we’ve architected our app to the specs of the AWS standardized architecture for PCI-DSS.

Compliance

We are frequently evaluated by independent experts for compliance with leading data protection regulations and standards. We are certified compliant with PCI-DSS and the Privacy Shield Framework, we’re underway with our SOC 2 attestation, and ISO 27001 is next. Our policies and procedures put compliance with GDPR and data protection regulations around the world as a top priority.

Privacy

We work every day to earn and keep your trust by protecting the privacy of the personal and travel information you entrust to us. Your data is your data, and we use it only to improve your travel experience. Questions? Hit us up at our Privacy inbox.

Business Continuity

Every day, companies face a number of threats that could affect their operations. Examples range from natural disasters to cyber attacks. TripActions is well-positioned to respond to such threats with proactive plans in place to avoid and mitigate risks associated with any potential disruption of operations and any potential interruption in service to customers, partners and/or suppliers.

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Contact us to learn more about TripActions.